When offering online courses, how do you know that the people taking them are who they say they are? That is a question the Conference of State Bank Supervisors (CSBS) had to seriously consider and answer. Through a mandate by Congress, CSBS has responsibility for administering the prelicensure and continuing education program for over 140,000 state-licensed mortgage loan officers nationwide. During this session, we’ll share the various authentication options CSBS explored, our decision-making progress, and these key areas of consideration and implementation:

• Biometrics: what they are and some of the associated legal/social concerns
• Lessons learned and data analysis from implementing a gesture-based biometric solution
• Real-world strategies to implement more secure authentication requirements – without compromising access or convenience