I am a talent development strategist serving The Hartford Claims organization. I joined The Hartford in October, 2012 after holding a similar position at Progressive Insurance for over 10 years. Our mission is to grow a highly proficient claim workforce at all levels. We enhance the work environment by providing claims employees with clear role-based career development. We have accomplished our mission when we have enabled our claims professionals to consistently deliver quality claims outcomes, accurately execute on our claims strategy and promote customer loyalty through claims satisfaction. This enables The Hartford to succeed by growing the business profitably with a talented and engaged work force.